DHL Express adds new Heavy Weight Express Service

DHL Express has announced the worldwide expansion of its Time Definite International portfolio with the introduction of Heavy Weight Express (HWX), an express air solution for shipments up to 1000 kilograms per piece and 3000 kilograms per shipment.

With this launch, DHL Express strengthens its role as leading global integrator capable of moving heavyweight cargo with express speed and reliability across more than 220 countries and territories, supported by a dedicated aviation and ground network that ensures stable uplift, predictable transit times, and globally consistent handling standards.

Heavy Weight Express is designed to meet the needs of industries where shipment reliability and timing are critical business drivers. The service integrates fast, time definite delivery with full end to end control, proactive monitoring, and transparent all in pricing that eliminates the rate volatility and cost uncertainties associated with other areas of freight. Customers benefit from guaranteed express transit times, comprehensive shipment visibility at every stage, and DHL’s uncompromising operational standards, including stringent handling procedures for shock sensitive, high value, or regulated goods.

DHL Express CEO John Pearson said, ‘Heavy Weight Express represents a strategically important step for our business, expanding the value that DHL Express brings to global supply chains. As industries face rising volatility, increasingly complex production cycles, and significant financial exposure from delays and supply chain disruption, DHL’s ability to offer express level speed, access to capacity and higher reliability for shipments up to 3000 kilograms fundamentally changes the service levels that customers can expect from their logistics provider.’

The introduction of HWX is supported by the introduction of dedicated Heavy Weight Priority Desks around the world. These specialised teams are responsible for proactive tracking, early exception detection, real time intervention, and direct communication with customers to ensure uninterrupted shipment flow. Each heavyweight shipment receives dedicated case ownership, giving customers predictability and personal attention often associated with smaller or specialist logistics providers, but with the additional advantage of DHL’s global integrator infrastructure, standardised processes, and operational control.

DHL Express manages its own aircraft fleet, hubs, gateways, customs operations, and last mile delivery providing customers with predictability even during periods of global disruption or limited air capacity.