ZigZag teams up with Vinted Go as locker‑based returns climb

ZigZag, the world’s most connected post-purchase and returns network, today announces a strategic partnership with Vinted Go, the dedicated logistics branch of Vinted Group. With Vinted Go now live in its carrier library, ZigZag is expanding its European footprint and enabling retail clients to offer shoppers immediate access to more than 14,000 out-of-home (OOH) drop-off points across France, the Netherlands, Belgium, Spain, and Portugal – helping drive increased Vinted Go usage through the ZigZag platform.

The partnership comes as ZigZag data reveals retailers on its platform saw a 35% increase in locker-based return drop-offs during peak season, highlighting growing consumer demand for out-of-home returns.

Partnering with Vinted Go will bolster ZigZag’s “Out-of-Home” (OOH) capabilities, directly addressing the growing consumer demand for convenient parcel lockers and PUDO (Pick Up Drop Off) shops. With Vinted Go’s network – originally built to support the high-volume C2C marketplace – ZigZag can now offer its retailers a proven cost-efficient returns channel that lowers logistics costs while increasing customer convenience.

Consumers increasingly prefer OOH return options such as parcel lockers and parcel shops because they offer greater convenience, extended availability and minimal interaction or queueing.

Gavin Sarjeant, Head of Network Development at ZigZag, stated: “Vinted Go is an ideal option for our retailers. As more and more retailers start charging for returns, consumers will expect more from the experience. That means hassle-free, local options that they can use on the way to the shops, work or school. By connecting retailers to Vinted Go’s extensive parcel locker and parcel shop network, we can offer more convenient return options that meet the expectations of modern consumers and help retailers operate more efficiently.”

As OOH solutions rise in popularity, retailers must provide more flexible, customer-friendly return channels.

Nerijus Mazėtis, director of product at Vinted Go, said: “We are delighted to partner with ZigZag to open up Vinted Go’s out-of-home network of parcel lockers and parcel shops to retailers using the ZigZag platform. We share a strong commitment to reducing the impact of logistics, and this partnership enables fast and cost-efficient returns across our network. The ZigZag team has been great to work with, and the integration has been seamless.”