• Telent uses telematics solution from Webfleet Solutions to support mental health and wellbeing initiative for field engineers
  • WEBFLEET platform provides data insights to help with fatigue management, improve driver wellbeing and enhance driver security

Leading technology company Telent is leveraging its telematics solution in a drive to support the mental health and wellbeing of its 1,000-strong mobile workforce. 

The Warwick-based company, which delivers communication networks and services for the UK’s digital infrastructure, is using Webfleet Solutions’ fleet management system WEBFLEET as part of its mental health and wellbeing strategy for field engineers. 

As well as training line managers on recognising and addressing staff mental health issues and providing employees with dedicated self-care resources, Telent is using data insights from WEBFLEET to support fatigue management, improve driver wellbeing and enhance driver security. 

Anmarie Landi, QEHS Director at Telent, said: “At Telent, we know the health and wellbeing of our employees is central to the success of our business and we are firmly committed to addressing the challenges our workers face. 

“Armed with valuable telematics insights from WEBFLEET, we can better identify and prevent incidents of fatigue, improve driver behaviour and safety and protect our lone workers.”

As long shifts are often required when dealing with emergency situations, WEBFLEET alerts have been set up to manage driver hours and help prevent fatigue.

The system issues automatic alerts when it identifies an employee is approaching the 12-hour door-to-door working time limit. A dynamic risk assessment process follows, with next steps including a hotel booking or replacement engineer.

Managers can use WEBFLEET to check in remotely with engineers who have not made contact or have deviated from their work schedules.  In an emergency, they can use WEBFLEET to create a geofence around an incident to identify and communicate with any employees at risk, and dispatch support workers if necessary.

“These measures play an integral role in safeguarding our workforce and ensuring their health and wellbeing needs are not only being met but exceeded.” added Anmarie Landi.

Telent also uses WEBFLEET’s OptiDrive 360 functionality to target unsafe driving behaviour.

Line managers receive weekly WEBFLEET reports and engineers who score below the safety threshold for three consecutive months are offered guidance to improve driving style.

Since implementation, collisions per million miles have reduced by an average 25 per cent year-on-year and in a three-year period, the company has seen a 20 per cent reduction in fault-related vehicle incidents. 

WEBFLEET is also helping the company achieve its sustainability goals by identifying early opportunities for cost-effective electrification of fleet vehicles. 

Beverley Wise, Sales Director of Webfleet Solutions UK & Ireland, said: “Telent has harnessed the power of telematics technology to not only drive efficiencies but improve the working lives, health, safety and security of its field employees.  This is a great example of the full capabilities of the WEBFLEET platform.”