Quadient expands UK locker network through strategic partnership with James Hall & Co Ltd

Quadient, a global automation platform powering secure and sustainable business connections, has announced a strategic partnership with James Hall & Co Ltd, Spar UK’s primary retailer, wholesaler, and distributor for the north of England. 

Through this collaboration, Parcel Pending by Quadient lockers are being rolled out across James Hall & Co Ltd’s G&E Murgatroyd company owned retail estate, with 37 locations already live and further deployments planned across its network of stores. The initiative will bring secure, convenient, and accessible parcel services to communities throughout the north of England, supporting growing demand for flexible delivery and returns options.

Parcel Pending by Quadient lockers serve as local convenience hubs, offering secure, 24 hours a day, seven days a week access for deliveries, returns, exchanges, and item storage. They support a wide range of services, including prescription collection, retail click and collect, key exchange, and spare parts retrieval. The centralised locker infrastructure simplifies parcel and item management for consumers, retailers, and carriers, helping reduce missed deliveries and friction in last mile logistics.

‘Through the company’s Spar stores, partnering with James Hall & Co Ltd allows us to further embed our open locker network into the fabric of local communities across the north of England,’ said Katia Bourgeais-Crémel, executive vice president Parcel Locker Solutions Europe at Quadient. ‘Convenience retail plays a critical role in everyday life, and by introducing smart, secure lockers into these locations, we are removing friction from parcel collection and returns. This partnership reflects our focus on delivering predictable, scalable last-mile solutions that benefit the entire ecosystem from carriers and retailers to consumers and store staff.’

Fiona Drummond, company stores director at James Hall & Co Ltd, said: ‘We are committed to enhancing the role our Spar stores play within local communities, offering services that go beyond traditional retail. Partnering with Quadient enables us to introduce a secure and convenient parcel solution that meets the evolving needs of our customers, while driving additional footfall and value for our stores. We look forward to continuing the rollout across our estate.’

As delivery volumes continue to rise, Parcel Pending by Quadient lockers provide a scalable solution that reduces operational burden on store teams, improves parcel security, and delivers a more seamless customer experience. By combining physical accessibility with intelligent, data driven infrastructure, Quadient is helping retailers like James Hall & Co Ltd transform last mile delivery into a dependable and efficient service.

Quadient’s smart locker network now spans the US, Japan, and Europe, with over 28,200 units installed globally and plans to reach 40,000 by 2030.