Becky Clark, NetDespatch Founder & CEO
Becky Clark, NetDespatch Founder & CEO

NetDespatch has helped Indigo Herbs to speed up its order processing and despatch procedures with the implementation of a cost-free web-based solution that seamlessly integrates with the company’s e-commerce system, XSellco. The solution has eliminated input errors and expedited overall order fulfilment.

Glastonbury based Indigo Herbs processes around 40,000 orders a year, supplying more than 450 different natural health ingredients to wholesale and retail outlets throughout the UK and overseas. The NetDespatch parcel data management platform provides a seamless link between Indigo Herbs’ e-commerce system, XSellco, and their carrier, Royal Mail, and automatically prints the new Royal Mail 2D 6×4″ barcoded address labels, using information from the XSellco order details.

“The integration with XSellco has really improved our despatch process, and is saving us a great deal of time at the end of each day,” says Milo Mansell, e-commerce Coordinator at Indigo Herbs. “We recently launched a new website, so we are pleased to have the NetDespatch solution in place to help us cope with extra volume and move our business forward.”

“In the past, incomplete or slightly incorrect addresses were often a problem, but the new system allows more address details to be printed, which will certainly benefit our customer service. The new larger labels were implemented last week, and I was surprised at how easy the changeover was,” added Mansell. “Also, the new labels look much more professional.”

Indigo Herbs Managing Director Stephen McKewon points out that as well as picking up orders placed via the company’s own e-commerce website, NetDespatch also processes those obtained through eBay and Amazon. “Royal Mail collect from us every day and the NetDespatch solution makes everything simpler, as it not only produces the documentation we need to hand to the Royal Mail driver, but it also posts daily totals automatically to our Royal Mail Online Billing Account.”

NetDespatch works closely with postal and parcel carriers, and provides a cost-free shipping solution for their customers through an easy to use secure web-based platform that automates the connection between order processing, despatch and delivery, even if the orders are received in one location and despatched from another. There are no costs involved for retailers for installation, training or support, and the system is available instantly online.