FarEye sets moves to control rising delivery costs 

Last mile delivery costs across EMEA rose by a typical 9% over the past year, with 96% of firms paying more per delivery, according to FarEye’s Eye on the Last Mile EMEA 2026 report.

Drawing on more than 4000 data points across 500 respondents, the report finds that 51% of fully outsourced firms cited unreliable carrier information as their biggest challenge, compared with 22% citing cost.

Presenting the findings at the recent Last Mile Leaders EMEA 2026 event in Amsterdam, Kushal Nahata, CEO and co-founder, FarEye, attributed much of the increase to the ‘fragmentation tax’: hidden costs from disconnected carriers, data and systems.

He compared last mile fragmentation with shipping before containerisation, when a shared standard helped reduce cargo loading costs from $5.83 to $0.16 per tonne.

‘Businesses may outsource execution, but they cannot outsource accountability or cost and customer experience,’ said Kushal Nahata. ‘The last mile is still waiting for its container moment.’

He outlined four priorities:

Pass the control test: know every delivery’s location, carrier allocation rationale and cost without making calls.

Measure full cost to serve: track exceptions, failed attempts and customer contacts alongside transport costs per delivery.

Sell the promise: offer free standard delivery, predictable slots and paid express options. Reliability matters most to customers for 63% of firms, versus 11% for speed.

Build AI on trusted data: standardise milestones, exception definitions and costs, retaining human oversight.

FarEye’s platform provides visibility across carriers, markets and systems, including delivery costs in real time.

The event brought together more than 100 leaders across postal, logistics, retail, e-commerce, manufacturing, automotive, telecoms and food service sectors.