Proactive Despatch celebrates strong business growth in 2026

Proactive Despatch is celebrating a successful year after recording significant growth in both customer numbers and transactions during 2026.

The Widnes based courier and logistics company completed approximately 21,000 transactions during the year, compared with 18,000 in 2025. This represents an increase of nearly 17%. Its customer base also grew by 16%, rising from 411 customers in 2025 to 475 in 2026.

The results reflect Proactive Despatch’s continued focus on responsive communication, attention to detail and dependable service. From urgent same day deliveries to complex multi-location requirements, the company works closely with customers to ensure every consignment is handled carefully and efficiently.

Managing director Paul Woods said, ‘These results are a real credit to everyone at Proactive Despatch. Growth is important, but what matters most is achieving it without compromising the personal, reliable service on which we have built the business. Every transaction represents a customer placing their trust in us. Reaching around 21,000 transactions while continuing to receive such positive feedback is something the whole team can be proud of.’

Proactive Despatch’s strong performance is supported by a Trustpilot rating of 4.9 out of five and consistently enthusiastic customer reviews. One customer described Proactive Despatch as: ‘An amazing company, willing to help at the drop of a hat. We work with Proactive to help courier kit around the company, and they provide an exceptional service every time’.

Another long standing customer highlighted the consistency of the service: ‘We have worked with Proactive Despatch for the last three years and, having fulfilled hundreds of shipments between multiple locations, they have never once faltered or let us down. Paul and Craig are fantastic but, even more importantly, their approach, attention to detail and focus on customer experience mean every member of their team is also sensational’.

General manager Craig Hyland added, ‘Our customers rely on us to listen carefully, respond quickly and take responsibility for every delivery. Maintaining those standards as the business grows is central to everything we do. We are incredibly grateful to our customers for their continued confidence and to our team for consistently delivering the quality of service behind these results.’

The 2026 figures provide a strong foundation as Proactive Despatch approaches its 20th anniversary in September 2027. 

The company will use the milestone to celebrate its journey, recognise the people who have contributed to its success and share its ambitions for the future.