Diamond Logistics lands double bronze at E-Commerce Awards
Diamond Logistics has secured two bronze awards at the 2026 E-Commerce Awards, reinforcing its position as a technology led logistics partner for the UK’s rapidly evolving e-commerce sector.
Diamond was recognised in two highly competitive categories – e-commerce delivery excellence award and best e-commerce support business – at a ceremony held at Hilton London Bankside on 23 September, bringing together leading businesses, innovators and senior figures from across the online retail industry.
The double recognition saw Diamond compete against an impressive field of established e-commerce and logistics names.
The awards recognise ‘excellence in the world of e-commerce’, celebrating innovative and market leading initiatives and products in online retail. The awards are independently judged by senior industry figures and take place alongside E-Commerce Expo.
For Diamond, the two awards recognise a proposition that brings together logistics technology, fulfilment, delivery and hands-on customer support – providing e-commerce businesses with a single partner capable of managing the journey from warehouse to doorstep.
At the centre of the company’s proposition is Despatchlab, its proprietary logistics platform developed to bring together fulfilment, warehouse management, multi-carrier shipping and same day delivery within one system.
Despatchlab connects e-commerce platforms and marketplaces directly into Diamond’s logistics operation, allowing orders to flow automatically into fulfilment and delivery while giving customers real time visibility of stock, orders and shipments. The platform integrates with more than 130 marketplaces and platforms, alongside a broad network of carriers and couriers.
Diamond’s wider proposition combines this technology with a footprint of approaching 40 UK network partners, enabling businesses to access local logistics expertise alongside national fulfilment and delivery capability. Customers can scale from a single pallet through to a full warehouse operation, with the company managing storage, inventory, pick and pack, despatch, returns and delivery.
The result is a deliberately different approach to outsourced logistics: enterprise level technology combined with local, human support.
Daniel Allin, chief product and innovation officer, Diamond Logistics, said: ‘We are absolutely thrilled to come away from the E-Commerce Awards with bronze in two categories. To be recognised for both delivery excellence and as an eCommerce support business is particularly significant because it reflects the two things we believe have to work together – great technology and great people.
‘The competition was exceptionally strong, so to have Diamond recognised alongside some of the biggest and most innovative names in the sector is a real achievement for our team.
‘We have always believed that e-commerce businesses need more than a courier. They need a logistics partner that understands their operation, their customers and their ambitions – and can provide the technology, fulfilment and delivery infrastructure to support them as they grow.
‘That is why we built Despatchlab. It gives our customers visibility and control across their logistics operation while our people provide the expertise and support behind the technology.
‘These awards are a fantastic endorsement of that approach. They belong to everyone across Diamond – our teams, our service centre network, our technology people and, of course, our customers who challenge us every day to keep improving.’
The awards come as the expectations placed on e-commerce businesses continue to rise, with delivery increasingly forming a critical part of the customer experience.
Rather than treating fulfilment, delivery and technology as separate services, Diamond connects them through Despatchlab and its nationwide network – allowing e-commerce businesses to outsource the complexity of logistics while retaining visibility and control.
And with Despatchlab now supporting the operations of more than 1000 customers, Diamond says the platform has become integral to its ambition to make technology driven logistics accessible to growing e-commerce businesses.
The double bronze win provides further recognition for the company’s strategy of combining smart technology, scalable fulfilment and genuinely human customer support – giving e-commerce businesses the infrastructure they need to compete without losing the personal service that matters to them.
