DX launches new digital platform for SameDay service

DX has announced the launch of a new digital platform for its SameDay service.

DX SameDay delivers a nationwide, same day courier service, operating 24 hours a day, seven days a week, 365 days a year, and is designed for customers with urgent, time critical delivery requirements.

The new platform provides a direct digital route for customers to access DX SameDay, alongside existing telephone and e-mail channels. Customers can log in to obtain quotes, book and track consignments, monitor estimated time of arrival and access proof of delivery in real time, giving greater visibility and control from collection through to final delivery.

Collections are guaranteed within 60 minutes of booking confirmation for consignments requiring standard vehicles. All deliveries are fully GPS tracked and monitored throughout their journey, giving customers complete visibility and confidence that each consignment is managed with precision. Specialist vehicle requirements are accommodated as part of the service, with collection times tailored accordingly.

DX SameDay offers outstanding service levels and supports a wide range of delivery requirements, from urgent documents and critical parts to high value and time sensitive consignments. It is also used by many businesses as a premium delivery solution, helping to enhance customer service and experience where speed, reliability and presentation are essential.

The service includes specialist capabilities, such as secure handling and scheduled or contracted delivery solutions tailored to operational needs. This flexibility allows customers to move beyond reactive delivery and integrate DX SameDay into their wider logistics and customer experience strategies.

Operating through a centrally managed model, the service is supported by a dedicated team based at DX’s operations in Biggleswade, providing a responsive and coordinated approach to managing deliveries across the UK.

Ian Truesdale, chief executive officer of DX, commented: ‘We are delighted to be launching this new digital capability for our DX SameDay service. It gives customers superior flexibility in how they access the service, with the ability to quote, book and track consignments in real time.

‘The service plays an important role within our broader logistics offering, supporting customers with time critical delivery requirements and providing a premium service where the delivery experience is just as important as speed. This launch reflects our continued investment in the business and our focus on delivering high quality, well managed services as we strive to deliver exactly to our customers’ requirements.’