UK parcel theft reaches £666.5m

The value of parcels stolen in the UK has almost doubled to reach £666.5 million, up from £376.6 million in 2024.

Some 4.83 million homes suffered at least one stolen parcel between July 2024 and June 2025, up 31% year-on-year, according to Quadient’s ‘2025 Parcel Theft Report’, compiled based on Freedom of Information (FOI) data.

However, just one in 353 thefts is reported to police, suggesting that the true scale of theft is being dramatically underreported. 

Reportedly, the average price of a stolen parcel reached £138, up from £102 the previous year.

The regions of the UK with the most parcel theft reports were: Leicestershire (799 reports), Hertfordshire (767)  and Kent (750). The City of London (3) and Cheshire (16) reported the fewest incidents.

“UK parcel theft has risen dramatically in the past year, and with the busiest delivery season approaching, the message from consumers is clear: they don’t want packages left on their doorsteps anymore,” said Katia Bourgeais-Crémel, Director of Lockers Automation Europe at Quadient.

Quadient’s consumer research supports this, revealing that 64% of the UK public say they’d feel more comfortable using secure parcel lockers or collection points instead of doorstep delivery. 

“Retailers and carriers should review their practices and move away from defaulting to ‘safe place’ drops, prioritising secure collection points or lockers to protect customers and their reputations,” Bourgeais-Crémel added.

Already this year companies have announced investments in bolstering their locker networks in the UK.

In June, Evri pledged to invest £50m to expand its locker network to 25,000 by 2030, with the goal of hitting the 2,000 locker milestone before Christmas 2025. That same month, Royal Mail announced plans to install lockers at 100 Co-op stores, and it plans to increase its parcel points from 24,000 to 45,000 by the end of the decade.