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The Bike Club, a pioneering subscription-based kid’s bike service with over 30,000 members has chosen leading two-person delivery company, ArrowXL to facilitate the collection of pre-loved bikes as a key part of their reCycle campaign.
With gyms and leisure facilities closed during large parts of the pandemic, sales of bikes have seen significant increase across the UK. The Bike Club was tasked with appointing a trusted delivery company that could store and deliver their large products in a safe and secure way. ArrowXL was appointed and now handle over 200 bike movements per week.
ArrowXL also worked closely with the Bike Club to identify unnecessary costs in their previous process and have been instrumental in providing a flexible service to Bike Club members who wish to exchange their bike as their child grows.
Allan Pape, Business Development Manager, at ArrowXL, said: “The launch of the Bike Club has been inspiring. It’s a great idea to get young people and adults into cycling in a holistic and affordable way. We are thrilled to be chosen to work with the Bike Club, and we take pride in knowing the products we deliver are improving health and wellbeing. We know how much effort the Bike Club has put into the customer experience, and we pride ourselves in complementing that effort.”
Anna McLaughlin, Operations Director of the Bike Club, said: Providing a hassle-free and flexible service to our members is key to facilitating the circular economy side of our business, so partnering with ArrowXL made perfect sense. They deliver a significant amount of specialist fitness equipment for leading brands in the sector, and we know that our vision to provide a standout customer experience is safe in their hands.”
The Bike Club allows members to exchange their bike at any time, ensuring that children will always have the correct sized bike and preventing old bikes from going to waste in sheds across the country. The Arrow askAXL tracking web-app that allows customers to track their orders in real time as their 2-hour time slot dynamically reduces to just 30 minutes.