Partnering with global returns provider ReBOUND, Pass My Parcel is now directly available for UK shoppers to choose via its online returns platform. By integrating with ReBOUND, customers can now experience greater choice and convenience when they return items and are able to fill in their order details online before dropping the parcel at a local shop.
Owned by news and magazine wholesalers Smiths News, Pass My Parcel has a trading portfolio of 16 retailers, which includes ASOS, Amazon and French Connection.
Explaining why the new service was rolled out, Freda Cronk, head of marketing at Pass My Parcel, said:
“At Pass My Parcel we’re always looking for new and exciting ways to offer our customers the latest in delivery innovation. We have a unique proposition in the sector and by working with ReBOUND, we are giving people the choice of returning items to shops in a number of different ways. This will help make the process more convenient, simple and in tune with customers’ busy lifestyles.
“Online sales are booming, but the marketplace is so competitive that retailers cannot afford to lag behind. Those who don’t offer free returns, or who restrict customers to one return method, will soon find they lose out to their rivals in this multi-channel world.“
Pass My Parcel, which was established in 2014, is available through a network of over 3,500 independent newsagents and convenience stores across the UK. Customers can collect and return items purchased online at a time to suit them, from as early as 7am, on a daily basis.
Graham Best, CEO at ReBOUND, said that the partnership would be an asset to Pass My Parcel’s retail clients:
“We already work with hundreds of fashion retailers, who value the fact that they can offer customers a seamless multi-carrier experience – both internationally and now in the UK.
“Pass My Parcel’s vision is very much like our own – we both want to give customers greater choice when returning unwanted items. It’s all about making the process as convenient as possible – which can then drive up sales for retailers.”