NetDespatch, the leading shipping and parcel data management platform for postal and parcel carriers, is pleased to announce that One Stop Order Processing (OSOP) is the latest ecommerce systems provider to join its Partner Programme, enabling its customers to streamline their workflow by seamlessly integrating with Royal Mail, printing the correct labels and producing all other manifests and documentation.
OSOP is written by Mole End Software, a UK based development house that has been developing eCommerce software since 2002. The solution is a fully featured, configurable multichannel order processing system. It allows customers to manage all of their orders in one place and access their orders from anywhere on their Local Area Network. Customers can quickly and easily take all orders from being received to being despatched and manage their internet orders in a way that best fits their business model.
“We are unique because we develop and support our own solutions but we also directly run eight online shops,” explained OSOP, Development Manager, Jan Strassen. “We use our software to run the shops and so this has given us a really good insight into what is important in order processing software. We understand what customers need when they call with problems because we also undertake similar tasks ourselves. I think that this gives us an edge over other software houses.”
A particular challenge for OSOP customers was the time and complications associated with integrating with various postal and parcel carriers, particularly Royal Mail, so much so that OSOP had contemplated designing its own solution. Strassen continues, “Prior to our partnership with NetDespatch we offered our customers a manual export, which involved exporting a file to their PC and then importing it to their courier. This worked reasonably well but having a fully linked system is a lot better and far more efficient. We were actually on the brink of developing our own solution, so the partnership with NetDespatch has easily saved us a year in development time.”
Through its partnership with NetDespatch, OSOP has been able to respond almost immediately to the new Royal Mail requirement for 2D barcode labels. In addition to this, OSOP will now be able to boost the delivery options available to its customers, by offering integration with most other UK carriers.
“Using NetDespatch has enabled our software to provide a fully automated, end to end order processing system.” Continued Strassen. “We can now link fully with carrier systems and automatically retrieve parcel tracking details to send back to selling channels such as eBay and Amazon. Using NetDespatch gives us access to the carriers; it can be very difficult to create and maintain these relationships as a small company. I feel that we now have a voice that can be heard and think that this will really help us in the future.”