Footwear retailer ShoeStation Direct is saving up to 20 hours every week since implementing an automated despatch solution from NetDespatch, which provides seamlessly integrated despatch, labelling and tracking for all its e-commerce activities.
Daventry-based ShoeStation Direct ships orders of footwear and accessories via Royal Mail throughout the UK and overseas. NetDespatch has provided the company with a streamlined order-to-despatch solution for all its online orders, whether placed via Amazon, eBay or the company’s own e-commerce site.
Prior to implementing the automated NetDespatch solution, ShoeStation Direct staff had to manually import excel spreadsheets and key in address details for the ones that were rejected, which was time consuming and open to input errors. “We were under pressure and needed to streamline our despatch process. I felt that a fully integrated system would save time, eliminate transcription errors and increase our professionalism from a customer perspective,” said Samuel Quinn, Company Director, ShoeStation Direct. “Despite there being no cost to us, implementing NetDespatch was trouble free, and their support has been fantastic.”
Order information from all the retailer’s e-commerce channels is seamlessly consolidated, the correct shipping labels are printed, the required Sales Order Summary can be printed, and Royal Mail is automatically advised that parcels are ready for collection. For parcels addressed to overseas destinations, the solution prints out the appropriate customs documentation.
“For tracked parcels, there is a link to tracking information on Royal Mail’s website for our customers, which saves our staff the laborious task of searching and finding a tracking number and then providing it to the customer. Overall, the whole process of this integration has saved us around 15-20 hours a week, without a doubt,” said Samuel Quinn.
NetDespatch is retained by postal and parcel carriers to provide innovative shipping solutions for their customers through an easy to use secure web-based platform that automates the connection between order processing, despatch and delivery, even if the orders are received in one location and despatched from another. Designed for both domestic and international shipping, the solution enables customer service staff to view and track despatched items online. There are no costs involved for installation, training or support, and the system is available instantly online.