National Maintenance, the Nottingham-based national facilities management company, has successfully rolled out a new fleet and field service management system from BigChange. With BigChange software, field operatives using rugged tablets are connected in real time to the office as part of a complete job management platform.
BigChange automates every conceivable task in the field, replacing paperwork with real-time electronic reporting and vehicle tracking synchronised with the central BigChange platform. Uses includes daily van checks, risk assessments, job sheets supported with time and location tracking logs and before and after photographs.
“We looked at a number of systems, shortlisting two. We initially made the wrong decision and after 6 months of frustration we realised it was a mistake and we switched to BigChange,” says Jon Johnson, MD, National Maintenance Ltd. “That has proved to be the right decision; BigChange has proven to be much easier to use and implement and crucially, support has been exceptional.”
National Maintenance provides repair, refurbishment and maintenance services for the private and public sector. Clients include Barratt Homes, St Andrews Healthcare, nursery group Busy Bees, and Nottingham City Council. The company, which has seen a 40 per cent year on year growth since formation in 2009, implemented BigChange early in 2021 to provide a platform for further expansion nationally.
BigChange is a complete job management platform bringing together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management, and online portal into one simple to use and easy to integrate platform. National Maintenance has now been able to consolidate all of their business automation needs into one system and BigChange also integrates with their Xero accounts software.
“We’ve only really just become aware of the power of BigChange; it really is an all-in-one business solution. It provides a seamless flow of real-time information from initial job booking, to field operations, to finance and management and onto our customers.” Johnson explains. “It’s already reduced office and accounts administration by 50 per cent.”