National Courier Company Appoint General Manager

Crown Couriers has appointed Steve Rushton as General Manager who joins the business with 27 years of industry experience under his belt, bringing a wealth of knowledge and skills to drive the company forward.

Despite joining the business at the start of an extremely challenging period, simultaneously to the commencement of UK lockdown, the timing of Steve’s appointment was ideal for Crown Couriers. As customers diverted their strategic plans to respond to the COVID-19 effort, met with an increasing level of demand, Steve’s experience in the industry enabled him to react quickly and focus operations on supporting time-critical deliveries, 24/7.

Since being in the role, Steve has led Crown’s operations team to prioritise its fleet of over 800 drivers to support the healthcare sector, pharmacies and other areas of essential supply chain. Having drivers based up and down the country, the national courier company is well-equipped to support businesses needing emergency fleet support at urgent or short-notice. And with Steve at the helm, the courier company will continue to increase driver numbers in order to react to demand, with continued support for businesses as and when lockdown is lifted.

Formerly EMEA Business Development Director, Steve will oversee a number of divisions at Crown Couriers including the operations of over 800 vehicles and drivers, 40 customer service advisors and three direct reports. Alongside this, he will continue with all intentions to develop and progress technology through innovation and find efficiencies in the company’s service while reporting directly to Crown’s Managing Director Tim Seagers.

Steve explains, “I was initially attracted to Crown Couriers for its exciting goals, business strategy and strong ethos for honesty, transparency and customer first culture, which has certainly come into play in our response to the current crisis. These values will remain at the core of our service in the weeks and months ahead as we support businesses in finding a new way of working. 

In logistics I’m not sure there is ever anything such as “normal” but we will come out the other side of this stronger, more efficient and in an excellent position to support our existing and new customer base”.