myHermes has revamped its cover scheme to give sole traders, SME retailers and consumers greater control over how they protect their items during the delivery process. The consumer delivery specialist has also revised its list of excluded items, allowing customers to send more products than ever through the myHermes network.

The raft of changes, which includes last month’s adjustment of the parcel weight bands in a bid to make it easier for both small businesses and consumers to compare myHermes’ prices against its competitors, are designed to provide more flexibility and better value for money.

Cover structure

Two major changes have been implemented to the existing myHermes cover scheme. Firstly, the company has increased the maximum cover limit from £250 to £300, providing consumers with more confidence and a greater level of security when sending high-value goods via the network.

Secondly, myHermes has introduced a new model that will see senders pay an insurance fee relative of the value of the item being sent. Previously, customers were charged £2.20* for items sent between the value of £25 and £100, and £5.80* for products ranging between £100 and £250. Under the new system the cost will be determined by the value of parcel, allowing customers to save money. For example, an item with a value of £50 will cost £1.50 to insure instead of £2.20, whilst a parcel valued at £120 will now cost £3.30 instead of £5.80. myHermes will continue to offer free cover for items up to the value of £25.

Excluded items

In addition, sole traders, SME retailers and internet power sellers who were previously unable to benefit from myHermes’ cost effective parcel services due to the type of goods they were shipping can now do so after the list of excluded items was revised. Electrical goods, jewellery and pet food are some of the additional products that businesses can now send.

The decision to open up the network will allow the growing number of smaller retailers, etailers and Hermes Business Account holders to increase the product ranges that they are able to send, whilst taking advantage of competitive shipping rates. The changes will also help those consumers looking to save money when sending parcels to friends or family.

Electrical items, ranging from tablets, phones and laptops to hairdryers and straighteners; jewellery, including rings, bracelets and watches; vehicle parts, excluding any items made with or containing glass; and domestic goods, minus liquids, can now all be sent via myHermes. Retailers will also be able to ship some non-degradable foodstuffs and items such as flat-packed furniture.

Claire Phelan, Head of Commercial Development at myHermes, said: “For several years, myHermes has invested significantly to provide the UK’s growing number of SME retailers and internet power sellers with exceptional delivery solutions that offer fantastic value for money. The changes to the cover scheme will give consumers the confidence to send higher value items whilst also making significant cost savings.

“Also, by expanding the number of items that can be shipped via our network, we hope more businesses can now grow their own product ranges, leading to increased revenue and sustained growth. Meanwhile, we have also built a loyal customer base who regularly use the myHermes network to safely ship packages to loved ones. This move will allow them to send a greater variety of goods, which will prove really useful when shopping for Christmas or birthday presents,” Phelan added.

*Including the price of signature on delivery at £1 per parcel.

By Lizzie