LastMileLink Technologies – the innovation incubator owned by CitySprint, the UK’s leading same day logistics company – has launched a new app to help couriers accept and manage work more easily.

A multidisciplinary LastMileLink team have been using industry intel provided by CitySprint to develop the app over the last year.

The courier app, which can be white-labelled, will help couriers work to a schedule that best suits them. It allows couriers working with CitySprint to easily accept or decline jobs, carry out multi-stop jobs and pick-up returns – all from their Android smartphone.

It also offers couriers full visbility of their mileage and accrued earnings on a daily, weekly and monthly basis. The app aims to reduce fleet equipment costs whilst simultaneously boosting efficiency by offering couriers the most optimal route. It will also create a shorter on-boarding time for new couriers, reducing it from a matter of days down to just a few hours. 

Santosh Sahu, CEO of LastMileLink Technologies, commented: “Our app is the first of many exciting new developments from LastMileLink Technologies. It’s a credit to the hard work and dedication of our team.”

He continued: “Through the app, couriers and fleet managers both have access to brand new, innovative technology which will revolutionise their way of working; cutting time and improving performance. It’s a win-win.”

Patrick Gallagher, CEO of the CitySprint Group, commented: “Technology is right at the heart of our business. It means we can operate more efficiently, provide our customers with a better service and make life easier for our couriers. Same day delivery is revolutionising logistics, driven by the demand for convenience. Our investment in technology is helping us stay ahead of the game – which is why we created LastMileLink Technologies.”

CitySprint continues to extend the app’s user base across both business sectors and courier categories, and the LastMileLink team will be pushing out incremental improvements to ensure couriers have the best user experience when using the app.

LastMileLink Technologies is a start-up business wholly owned and backed by CitySprint. It was launched in 2016 to develop and build industry-leading technology that will support CitySprint, and other partners, to ensure they stay ahead of the game in last mile logistics.  It has already spearheaded the development of the Group’s ecommerce delivery platform, On the dot.

Later this year, LastMileLink Technologues will roll-out further smart allocation software, helping free up job allocators to focus on delivering an improved customer experience. This platform is being tested across the CitySprint business and will work alongside the app to create the backbone of the LastMileLink fleet management suite.

By Alison