The Hermes Christmas Promise helps retailers to avoid disappointing customers by guaranteeing that all online purchases will be delivered before Christmas Day.

It assures that every parcel entering the Hermes network by 23.59 on Wednesday 21st December, and bearing a UK mainland address, will have a least one delivery attempt made otherwise Hermes will refund the delivery charge.

Hermes is well-prepared thanks to its award-winning planning team and client managers who have been in constant communication with its clients.

Martijn De Lange, Chief Operating Officer at Hermes, said: “By making this commitment again, we are guaranteeing that customers will receive their presents in time for Christmas. Throughout peak 2015 we processed a total of 30.3 million parcels, with an amazing 1.4 million parcels processed in just 24 hours. This is a 24% increase on 2014 and we fully expect that number to rise this year. We are constantly investing in our network and infrastructure to withstand the increase in parcels and to ensure both customers and retailers enjoy the peak season.”

By Lizzie