DPD retained the Business Excellence Award and the Customer Care Award and won the Training Award for the first time at the annual Motor Transport Awards, before more than 1,600 guests at London’s Grosvenor House on Park Lane.
Television and radio presenter, film critic, and actor Jonathan Ross presented the awards – known as the transport industry ‘Oscars’. The evening celebrate the achievements of the industry and recognises innovation, outstanding service, efficiency and quality. They are judged by an independent panel of experts drawn from the industry.
The judges said “DPD is a class act,” and “continued to be one of the leading figures in terms of innovation”, adding that the company “stayed ahead of its competitors in terms of future-proofing its business and constantly reacting to the changing home delivery market.”
DPD’s CEO Dwain McDonald commented: “Incredible! Last year’s five-out-of-five performance was unprecedented, so to win another three Motor Transport Awards is way beyond my expectations. This team just keeps on improving. Every time we lay down a new challenge, our people step up and move the business forward again.
“We’re known for our technology and innovation, and we have won plenty of awards for those aspects of our work in the past – but at heart, we are a people-business. So, to win the Customer Care Award and the Training Award is a huge endorsement of what we do and means a lot to me, personally. We work in one of the toughest sectors in the world – but by investing in our people and our technology our customers can see that we are streets ahead of the competition and these awards back that up too.”
The hat-trick success follows an incredible 18 months in which DPD has been honoured with a Queen’s Award for Innovation, the Which? Special Award, two Metapack awards, ranked 22nd in The Sunday Times ‘Best Big Companies to Work For 2016‘ and topped both the Which? and MoneySavingExpert customer satisfaction polls for the third year running.