The importance of ‘what if?’

The importance of ‘what if?’

Why operating without a contingency delivery plan is a fast-track to failure Becoming an ecommerce success is about so much more than the product you sell. E-retailers must be brand designers and data experts, sales specialists, masterminds of logistics and customer relationship management. The ecommerce landscape moves fast, requiring each and every set of skills to be constantly refreshed and renewed. What’s clear is that staying a step ahead of this changing picture is difficult…

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Beware Red Friday: Chasing Black Friday Shoppers Will Push High Street Retailers into the Red

Beware Red Friday: Chasing Black Friday Shoppers Will Push High Street Retailers into the Red

As B&Q joins the ranks of retailers blacking out Black Friday, the online delivery specialist ParcelHero says traditional stores should avoid taking on Amazon in a race to the lowest price. The home delivery specialist ParcelHero says High Street stores should not try to compete with the likes of Amazon by joining in the Black Friday price-slashing frenzy in a race to the bottom. Instead they should concentrate on everyday value, customer experience and emphasising…

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John Lewis & Partners targets greater store efficiencies with Paragon

John Lewis & Partners targets greater store efficiencies with Paragon

John Lewis & Partners has implemented Paragon’s Live Management software to increase the efficiency of its nationwide operation. The retailer will now be able to share real-time delivery information across its store network, allowing each location to better manage the delivery and replenishment processes. “Consumer expectations are increasing year on year making the market more competitive than it has ever been. John Lewis & Partners is dedicated to providing the best customer service possible –…

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Click And Collect – The Continual Evolution

Click And Collect – The Continual Evolution

I read a fascinating article last year which proclaimed that click and collect had fully evolved. It referenced that 76% of online shoppers would be using the facility in 2017 and ‘whilst commercial space travel might still be a pipedream, consumers were most definitely racing to pick up their online orders in person’. One could have been forgiven for thinking it was safe to ‘pack up and go home’ as it was clearly mission accomplished…

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Pets at Home support growth plans with a £2.5 million warehouse update

Pets at Home support growth plans with a £2.5 million warehouse update

Pets at Home, the UK’s largest retailer of pet supplies, has signed a deal with Conveyor Networks to implement a £2.5m warehouse automation project at its eCom distribution centre in Northampton (‘SDC’).  Following trifold growth in eCom parcel volumes over the last 18 months, Pets At Home will use warehouse automation technology to drive efficiencies, achieve greater productivity and deliver real-time visibility across the operation, so it can continue to provide accurate deliveries to its…

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Navigating Delivery Down Under

Navigating Delivery Down Under

With Australia’s new Goods and Service Tax imminent UK retailers should look for expert partner support to relieve the administrative burden and ensure compliance UK retailers wishing to explore the lucrative Australian market will soon be obliged to negotiate new import tax laws. From 1st July 2018, Australian goods and services tax (GST) will apply to consumer sales of low value goods imported by consumers into Australia. According to figures from the Office for National…

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A Shared Vision of Success

A Shared Vision of Success

Supplier Collaboration Across Retail Delivery And Fulfilment Is A Must For Next-Level Service Jack of all trades, master of none: an age-old saying but one with increasing relevance to today’s competitive and complex delivery arena. Attempting to provide an end-to-end service across the supply chain requires significant investment. Large carriers are able to adopt this position, offering service options and pricing structures based on their size and scale. And yet, with delivery recognised as a critical…

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Will Amazon accept Bitcoin this month?

Will Amazon accept Bitcoin this month?

In a thought-provoking viewpoint for ParcelHero, Forbes magazine’s digital currency specialist Roger Aitken asks if Amazon will adopt Bitcoin as early as this month, and says we should all consider joining the crypto currency party. In a wake-up call to investors and consumers, the award-winning Forbes’ cryptocurrency journalist Roger Aitken has revealed that a global petition urging Amazon to accept Bitcoin has already gained nearly 12,000 signatures. In a Viewpoint for the e-commerce delivery specialist…

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myHermes Launches ETA Solution

myHermes Launches ETA Solution

myHermes, the consumer delivery specialist, has launched a new Estimated Time of Arrival (ETA) that will enable sole traders, SME retailers and online marketplace sellers to provide their own customers with improved visibility over delivery. By increasing consumer confidence and convenience, the new solution will help smaller independent retailers to secure repeat sales and grow their businesses. The free service – which is also available to Hermes Business Account holders – will see myHermes provide…

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New Deal Puts Pass My Parcel On Track For Further Growth

New Deal Puts Pass My Parcel On Track For Further Growth

Rapidly-growing parcel delivery and collection company, Pass My Parcel has secured an exclusive deal with an emerging online fashion retailer. ALL GOOD THINGS, a trend-led womenswear brand that launches in October, enlisted the parcel specialist to deliver click-and-collect and label-less return services to its customers via a network of more than 3,500 newsagents and convenience stores. Pass My Parcel, which is owned by news and magazine wholesalers Smiths News, now works with 17 retailers, including…

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