Extended Summer Holiday, Soaring Sickness and National Staffing Shortages Add Strain to UK Businesses

Extended Summer Holiday, Soaring Sickness and National Staffing Shortages Add Strain to UK Businesses

The UK retail sector witnesses a 164% increase in sickness days taken in 2021 compared to 2019 With an estimated 50% more holiday to take in 2021 than 2020, the average UK employee still has 17 days of leave to book this year Data from global absence management provider, Edays has revealed that the UK workforce has half of its annual holiday allowance left to take with only a quarter of the year remaining. Despite…

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E-commerce shored up crumbling High Street in August, says ParcelHero

E-commerce shored up crumbling High Street in August, says ParcelHero

August’s ONS retail figures reveal overall sales continue to fall, down -0.9% against the previous month. Once again, only an online sales uplift helped save the day, says ParcelHero. Today’s Office for National Statistics (ONS) retail sales figures for August reveal more bad news for the High Street. Despite the end of almost all Covid restrictions, overall sales actually fell in August, down -0.9% in volume against July. In contrast, online sales rose once again,…

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75% of consumers stop purchasing from a retailer due to delivery miscommunications

75% of consumers stop purchasing from a retailer due to delivery miscommunications

Research reveals UK delivery customer experience epidemic, with retailers losing customers due to poor post-purchase and delivery tracking communications 71% of consumers had to contact customer services up to three times in the last six months for information about their deliveries New research from delivery experience technology platform Sorted has revealed that 75% of consumers would stop using a retailer if they frequently messed up communication updates regarding their delivery. With customer expectations higher than…

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Royal Mail delivers flowers seven days a week for Bloom & Wild

Royal Mail delivers flowers seven days a week for Bloom & Wild

Bloom & Wild is one of the first retailers to sign up to Royal Mail’s Sunday delivery service, announced earlier in the year. The introduction of a commercial, seven-day parcel delivery capability for major retail customers is one of the ways that Royal Mail is responding to the growth in parcel volumes. Royal Mail has been a delivery partner for Bloom & Wild since the business was founded in 2013. Bloom & Wild, the flower…

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Getting Fresh – Should Amazon Bid for Morrisons?

Getting Fresh – Should Amazon Bid for Morrisons?

There’s still time for Amazon to launch its own takeover bid for Morrisons, says ParcelHero. Amazon’s UK supply chain is tightly linked with Morrisons and a merger makes strong financial sense. New Amazon CEO Andy Jassy may want to put a takeover bid for the UK supermarket chain Morrisons at the top of his ‘to do’ list, says the home delivery expert ParcelHero. It says Morrisons and Amazon have forged close links during the pandemic,…

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As Poundland kicks off home delivery trials, how long can Primark hold out?

As Poundland kicks off home delivery trials, how long can Primark hold out?

The discount retailer Poundland is trialling online sales. That leaves only a few High Street chains, such as Primark, holding out against the move online. It won’t be long before every UK store joins the e-commerce revolution, says ParcelHero.  The High Street discount store chain Poundland has launched a trial home delivery service to 18,000 staff and selected guests, it announced this week. The home delivery expert ParcelHero says Poundland has been planning the service…

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The future of retail

The future of retail

Kate Lester, founder and CEO of Diamond Logistics, offers a fearless opinion on the future of retail. We can see light at the end of the tunnel. Shops are opening, but the reality is retail habits have changed forever. As a class A shopaholic, I will be first out of the blocks. But shopping habits have undoubtedly changed. Some people will never go back to shopping the way they used to. The elderly, infirm or…

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On Thursdays We Shop! New Data Reveals The World’s Online Shopping Habits

On Thursdays We Shop! New Data Reveals The World’s Online Shopping Habits

New data reveals Thursday is the day, globally, that people are most likely to shop online. Go on treat yourself! The pandemic has made ‘self-gifters’ of all of us, with double the number of people buying presents for themselves in 2020 than they did in 2019. Because we can get away with it… Working from home as made 10am – 11am peak shopping time for those buying online. A new report has revealed that Thursday…

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‘Glorious Twelfth’ will see queues at our favourite stores, but it won’t slow online’s momentum

‘Glorious Twelfth’ will see queues at our favourite stores, but it won’t slow online’s momentum

Yesterday’s confirmation that the High Street will reopen next week will boost the spirits of shoppers and retailers alike. The home delivery expert ParcelHero is dubbing Monday the ‘Glorious Twelfth’ but warns that the shopping frenzy at the end of the first lockdown fizzled out very quickly. It says half of all shoppers will never return to their pre-Covid High Street spending levels. Prime Minister Boris Johnson confirmed yesterday that non-essential retail stores will finally…

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Leading Electrical Retailer Chooses ArrowXL

Leading Electrical Retailer Chooses ArrowXL

Leading electrical retailer, Hughes, has extended its remit with the UK’s leading two- person delivery ArrowXL, to provide a 24-hour delivery service. It builds on a nine year partnership which has seen ArrowXL provide a range of home delivery and connection services for customers using a nominated day delivery.  Under the terms of the new deal a 24-hour delivery option will be added for key lines, with stock kept at ArrowXL’s warehouse facility in Worcester….

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