Europe’s Online Shoppers Demand Flexibility

Europe’s Online Shoppers Demand Flexibility

Online consumers are showcasing flexibility in their online purchase journey and as a result, require more alternative delivery options, according to a recent global study. The latest Pulse of the Online Shopper study surveyed 19,000 frequent online shoppers across 14 countries – with figures showing the rise of the ‘flex shopper’: an online buyer who switches between devices and channels when evaluating and purchasing items. Interestingly, European shoppers expect a superior online and in-store shopping…

Read More

Social Media Is An Emerging Influence On Carrier Usage

Social Media Is An Emerging Influence On Carrier Usage

Triangle Management Services, the specialist services provider to the global mail and express industry, has just released the 2014 edition of the ‘UK Domestic B2C Express Parcels Distribution Survey’, and finds that negative social media comments about the parcels carriers they use is emerging as an argument for shippers to change carriers. In 2014 Triangle conducted some 495 in-depth telephone interviews with B2C shippers, and collected a total of 646 benchmark service ratings for the…

Read More

Carrier Churn Increasing In The Latest B2B Survey

Carrier Churn Increasing In The Latest B2B Survey

Triangle Management Services, the specialist services provider to the global mail and express industry, has just released the 2014 edition of the ‘UK Domestic B2B Express Parcels Distribution Survey’, and finds the level of carrier switching up on 2013 and the continued sign of flattening tariffs. In 2014 some 475 in-depth interviews with shippers were conducted, and a total of 599 benchmark service ratings collected for the two main carriers used for business deliveries by…

Read More

Commute Times Increase As The UK’s Transport System Gets More Crowded

Commute Times Increase As The UK’s Transport System Gets More Crowded

The amount of time that commuters spend travelling to and from work has increased substantially over the past five years, according to a TUC analysis of official figures published today. The figures – published to mark the end of Commute Smart Week organised by Work Wise UK – show that on average workers are spending almost an extra 11 hours a year commuting. The South East has seen the most dramatic annual increase – with…

Read More
1 4 5 6