It’s do or die: Retailers Must Meet Customer Expectations

It’s do or die: Retailers Must Meet Customer Expectations

In the age of instant gratification and personalised experiences, consumers are increasingly expecting more and more from retailers, particularly from the delivery stage in the buying cycle. This is what makes partnerships so critical in today’s competitive commercial environment. Today, delivery is a key differentiator in winning customer spend and a crucial part of a brand’s proposition and marketing strategy. Our own research showed that 42% of the survey’s respondents – around 50 out of…

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Delivering Commerce Without Compromise

Delivering Commerce Without Compromise

We are living in an era of e-commerce instant gratification. Not meaning to again pillage that most frequently referenced and at times derided generation, but millennials and their demand for ‘right here, right now’ are very much driving and shaping the future of retail.  As a point of reference, our 2016 research – The Tipping Point: Parcel Delivery – clearly demonstrates this generations’ expectation for commerce without compromise and their inherent need to be able…

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Business Rates Changes Are Final Nail In The Coffin For The High Street

Business Rates Changes Are Final Nail In The Coffin For The High Street

The leading parcel broker Parcelhero, welcomes Philip Hammond’s first budget’s help in reducing urban congestion; but warns that it has not done enough to remove the threat to High Street retailers already battling the rise of e-commerce. Says David Jinks MILT, Head of Consumer Research at ParcelHero: ‘Our latest industry report:  2030: Death of the High Street’, warns that the impact of e-commerce could mean our High Streets reach a dead end  by 2030, with…

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The Changing Face Of The Shopper

The Changing Face Of The Shopper

Last year we saw 24-hour supermarket shopping slump, with many supermarkets stopping around-the-clock opening hours in stores.  Most of the supermarkets were quick to say that this move was not a cost cutting exercise but down to customer shopping habit shifts as many more are now getting their essentials delivered online rather than in-store. This doesn’t surprise me at all. We have seen this trend evolving throughout 2016 and in particular over the holidays we saw…

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Amazon Awarded Patent For Highway Network That Controls Autonomous Vehicles

Amazon Awarded Patent For Highway Network That Controls Autonomous Vehicles

The US Patent and Trademark Office (PTO) has awarded Amazon a patent for a network that manages a very specific aspect of the self-driving experience – how autonomous cars navigate reversible lanes. Reversible lanes indicate a change in direction of traffic with an overhead signal, making it a potential disaster zone for self-driving cars that haven’t yet been programmed to understand those signals. In the patent, Amazon outlines a network that can communicate with self-driving vehicles so…

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How the EU saved Britain’s Christmas!

How the EU saved Britain’s Christmas!

EU shoppers ordered over 25% more gifts from UK internet retailers this year say e-delivery specialists Fastlane International; turning a potentially poor Christmas into a bumper one. We might be in the middle of a rather messy divorce from the European Union; but European shoppers didn’t let Brexit put them off buying British goods this Christmas. The global internet delivery expert Fastlane International says its regular retail customers shipped over 25% more gifts to EU…

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A Year Of Consolidation For The Reed Boardall Group

A Year Of Consolidation For The Reed Boardall Group

The latest financial results for Yorkshire-based cold storage and transport business The Reed Boardall Group Limited show that the company has continued to build on its solid foundations with revenues remaining close to the previous year at £64.3m in the year to 31 March 2016 (£65.9m in 2015). Serving leading retailers and food manufacturers throughout the UK, the company whose Boroughbridge cold storage facility is one of the largest in Europe, put in another strong…

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Transport Industry Insider’s Response to Autumn Statement

Transport Industry Insider’s Response to Autumn Statement

A Scottish transport expert has welcomed the fuel duty freeze, however had hoped to see a cut in the tax along with a more rounded approach to making electric vehicles a realistic solution for businesses. Jerry Stewart, Fellow of the Institute of Couriers and Co-Director of Eagle Couriers, Scotland’s largest independent courier firm, has responded to Philip Hammond’s statement. He said: “With a weak pound and prices creeping up at the pumps, it is a…

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Singles Day Sales Will Soar by 50% Says Fastlane International

Singles Day Sales Will Soar by 50% Says Fastlane International

Singles Day sales will rise to $21.45bn; totally eclipsing Black Friday and Cyber Monday says global delivery specialist The e-commerce delivery specialist Fastlane International is predicting that Singles Days sales will grow by $7.15bn. While many analysts are predicting a 40% growth in sales this year, Fastlane’s Head of Consumer Research, David Jinks MILT, says total sales could be nearer 50% higher than last year’s; such is the growth in China’s home shopping market. Says…

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Understanding the Parcel Delivery Tipping Point for Consumers

Understanding the Parcel Delivery Tipping Point for Consumers

With annual shopping spike dates of Black Friday, Cyber Monday and Christmas fast approaching, new research shows that consumers are looking for convenience as well as visibility and control over their parcel delivery New research commissioned by leading parcel data management platform NetDespatch, reveals that 78% of consumers are now choosing alternative delivery options for their goods such as lockers, convenience stores, the Post Office and Click&Collect with only 22% saying that delivery to home…

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