Valuing Home Delivery

Valuing Home Delivery

Can you put a price on failure? That’s what the 2018 Valuing Home Delivery Review attempts to do: put a monetary cost on failing to meet customers’ expectations around parcel delivery. eCommerce and the logistics around delivering purchases is a central part of today’s consumer lifestyle, and that’s reflected in the sheer scale of the study, which was carried out by IMRG. 120 million orders and deliveries, goods worth £7 billion, more than 200 retailers…

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Brick-and-mortar: don’t write it off just yet!

Brick-and-mortar: don’t write it off just yet!

An accumulation of hurdles has squeezed profit margins for retail businesses, from online competition to rising business rates, and now inflation driven by Brexit. As a result store closures of household brands used to be surprising news but have become commonplace in today’s retail climate. 2018 has seen Carphone Giant, Mothercare, House of Fraser and New Look closing stores, while figures published by the Office of National Statistics this October show that the number of…

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You can’t support the digital age economy by taxing digital services

You can’t support the digital age economy by taxing digital services

Responding to Chancellor Hammond’s conference speech the e-commerce delivery expert ParcelHero agrees today’s technical transformation of the economy is more important than Brexit; but says a new Digital Services Tax that hits UK e-commerce sites will slam the brakes on retail growth. The parcel comparison company ParcelHero applauds Chancellor Hammond’s call in his Conservative Conference speech to embrace the technological transformation that is underway; but is dismayed if the Chancellor proposes to tax the power…

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UK Subscription Box Market To Be Worth £1 Billion By 2022

UK Subscription Box Market To Be Worth £1 Billion By 2022

The UK subscription box market* is forecast to grow by 72 per cent by 2022, according to a report commissioned by Royal Mail. The market is forecast to be valued at £1 billion by 2022, compared to £583 million estimated spend in 2017. This will see the number of deliveries each year grow from 40.1 million to an estimated 65.3 million. Spurred on by the growth of mobile devices, subscription commerce has moved on from…

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The Future Of The Same-Day Delivery Market

The Future Of The Same-Day Delivery Market

In today’s hyper-competitive market, consumer expectations have never been higher. The adoption of digital technology has led to the rise of ‘empowered’ customers, who are more demanding than ever before. Access to social media have provided them with a new voice that can be used to cause reputational damage to an enterprise. In tandem, the rise of online shopping has led to an experience typified by instant gratification. It goes without saying that this customer-centricity…

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GDPR and the DVLA changes

GDPR and the DVLA changes

GDPR and the DVLA changes – a look at what fleets need to do to ensure full compliance The past week has been a landmark in the changes to how employee licence checks are carried out in the fleet industry. With GDPR fast approaching the DVLA have now announced that the driving licence consent form (formerly known as the D796) has to be changed to fall in line with the new data protection legislation. As…

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Artificial Intelligence and the Courier Industry

Artificial Intelligence and the Courier Industry

Artificial intelligence… just the words sound other-worldly, as though they come from a future that we can only see a tiny glimpse of; the future of the Jetsons, or of Doctor Who. Perhaps even Back To The Future (we’ve got the hoverboards and the moving picture frames after all). Yet AI is already all around us. We don’t have to wait for the future; it’s here, right now. And more and more people are becoming…

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Are you one of the 5 kinds of shoppers playing Russian Roulette with Christmas deliveries?

Are you one of the 5 kinds of shoppers playing Russian Roulette with Christmas deliveries?

As PC World and Curry’s join the ranks of retailers who take home delivery Christmas orders on Christmas Eve, the Christmas delivery expert ParcelHero reveals exactly who leaves gift buying until the very last minute! The retailers PC World and Curry’s have joined Argos and Amazon in taking guaranteed Christmas delivery orders on Christmas Eve. But the online parcel booking site ParcelHero has been asking exactly who are the shoppers who dare leave presents buying…

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Over 50% of Brits admit to re-gifting unwanted Christmas presents

Over 50% of Brits admit to re-gifting unwanted Christmas presents

REVEALED: the thrifty tactics Brits take when receiving a present they don’t like! Brits are re-gifting Christmas presents they have been bought and passing them off as their own, according to new research. Astonishingly, 59% of the UK public have admitted to giving presents away to friends or family members, thus saving themselves time and money on having to purchase their own gifts. The research by parcel comparison website, Parcel2Go, discovered one in five people…

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“Digitalisation is Democratising E-Commerce,” Say Influential British Business Figures

“Digitalisation is Democratising E-Commerce,” Say Influential British Business Figures

Private companies need to do more to help small and medium sized enterprises (SMEs) go global, according to influential British business figures who attended the FedEx SME Export Report Roundtable.  Exporting has significantly changed as a result of the digital channels, posing new challenges and opportunities for smaller businesses. FedEx Express, the world’s largest express transportation company and a subsidiary of FedEx Corp. (NYSE: FDX), recently hosted an exclusive roundtable with 10 influential British business…

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