ScS invests in Paragon’s ePOD software for consistent brand experience

ScS invests in Paragon’s ePOD software for consistent brand experience

ScS, the home furnishings retailer specialising in sofas, carpets, flooring and furniture, has enhanced its customer experience by adopting Paragon’s fleXipod electronic proof of delivery (ePOD) software. The solution has been implemented to support its two-man home delivery operation, which handles around 1,000 customer appointments each day. By gaining real-time visibility and control of delivery processes, ScS has been able to achieve a more standardised on-site service and faster problem resolution. “The delivery experience can…

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Are Hard-Pressed Department Stores Finally Getting The Hang Of Online?

Are Hard-Pressed Department Stores Finally Getting The Hang Of Online?

Today’s Office of National Statistics (ONS) retail sales figures reveal a mixed picture for April, says the home delivery expert ParcelHero. Overall sales were up 5.2% YOY, but down 0.3% against March. Online sales continued their remorseless climb, up 10.1% YOY. Says ParcelHero’s Head of Consumer Research, David Jinks MILT: ’While the value of Britain’s beleaguered department stores’ sales have fallen by 0.7% in the last three months, there is a chink of light for…

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The Green (Last) Mile – Sustainability In Parcel Delivery

The Green (Last) Mile – Sustainability In Parcel Delivery

Casting my eye over the predictions that the turn of the year brings always offers an interesting insight into which issues are gaining traction in the market. This year, alongside bold assertions for the way that technology – AI and automation in particular – will revolutionise delivery, I picked up signs that a somewhat less futuristic – but certainly future-focused – issue is beginning to have an impact: consumer concern for the environment. From packaging…

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Jersey Post boosts delivery performance with SmartTask

Jersey Post boosts delivery performance with SmartTask

Jersey Post, the letter and parcel delivery provider, has used mobile workforce and item tracking solution SmartTask POD to boost its service offering for recipients and business partners. The software has underpinned a major change project, which has included the deployment of a range of new innovations that have enhanced final mile delivery and streamlined operational processes. As a result, Jersey Post has improved choice and increased first time delivery success, while handling an additional…

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Click And Collect – The Continual Evolution

Click And Collect – The Continual Evolution

I read a fascinating article last year which proclaimed that click and collect had fully evolved. It referenced that 76% of online shoppers would be using the facility in 2017 and ‘whilst commercial space travel might still be a pipedream, consumers were most definitely racing to pick up their online orders in person’. One could have been forgiven for thinking it was safe to ‘pack up and go home’ as it was clearly mission accomplished…

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A Shared Vision of Success

A Shared Vision of Success

Supplier Collaboration Across Retail Delivery And Fulfilment Is A Must For Next-Level Service Jack of all trades, master of none: an age-old saying but one with increasing relevance to today’s competitive and complex delivery arena. Attempting to provide an end-to-end service across the supply chain requires significant investment. Large carriers are able to adopt this position, offering service options and pricing structures based on their size and scale. And yet, with delivery recognised as a critical…

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Is the Cost-to-Deliver too high?

Is the Cost-to-Deliver too high?

With the annual Delivery Conference kicking off this week at Park Plaza, Westminster Bridge, London, this made me think that this is the first post peak reunion of the industry and that we can be sure there will be plenty of analysis of peak and how this all went.  Likewise, as the industry gathers together there will also be a look ahead at the year and what we can expect in 2018. Of course there…

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Will Santa’s helpers get your parcel delivered in time for Christmas?

Will Santa’s helpers get your parcel delivered in time for Christmas?

It is that time of year again. The count-down has already started and retailers are gearing up for another year’s festivities and hopefully bumper sales. However, with this comes the knowledge that how shoppers buy and how goods are delivered continues to change and evolve.  E-commerce is the fastest growing retail market in Europe, according to a report by the Centre for Retail Research, with online sales in Western Europe forecasted to grow by more…

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How much are UK Online shoppers prepared to pay for delivery?

How much are UK Online shoppers prepared to pay for delivery?

New research from Whistl, the leading delivery management company, has found that UK shoppers are not averse to paying for delivery for online purchases; if the fee isn’t too high. The survey of 1000 respondents found that two thirds said that overall they would not expect free delivery when placing orders online. However, when purchases go over £10 consumers begin to expect free delivery options. The survey found that people are willing to pay between…

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The Hermes Guaranteed Christmas Delivery

The Hermes Guaranteed Christmas Delivery

Hermes, the consumer delivery specialist, will provide retailers and their customers with added peace of mind in the lead-up to Christmas by once again offering a unique money back delivery guarantee. For a fifth consecutive year, The Hermes Guaranteed Christmas Delivery Promise will help retailers to avoid disappointing online shoppers by assuring that all purchases will be delivered before Christmas Day. The initiative applies to each individual parcel entering the Hermes network, with a UK…

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