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Closing the Gap on the Returns Experience
Why Getting Parcel Returns Right Has a Direct Impact on Customer Purchase Decisions and Loyalty The eCommerce market is growing, with more shoppers choosing to buy online over shopping in store, especially in the face of the Covid19 pandemic. As online sales rise, so does the rate of online returns. Returns are important for customers, with ¾ of customers citing them as an essential factor in where they choose to purchase. Retailers who have an…
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