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Jersey Post boosts delivery performance with SmartTask

Posted on by Jonathan
Jersey Post boosts delivery performance with SmartTask

Jersey Post, the letter and parcel delivery provider, has used mobile workforce and item tracking solution SmartTask POD to boost its service offering for recipients and business partners. The software has underpinned a major change project, which has included the deployment of a range of new innovations that have enhanced final mile delivery and streamlined operational processes. As a result, Jersey Post has improved choice and increased first time delivery success, while handling an additional…

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Click And Collect – The Continual Evolution

Posted on by Alison
Click And Collect – The Continual Evolution

I read a fascinating article last year which proclaimed that click and collect had fully evolved. It referenced that 76% of online shoppers would be using the facility in 2017 and ‘whilst commercial space travel might still be a pipedream, consumers were most definitely racing to pick up their online orders in person’. One could have been forgiven for thinking it was safe to ‘pack up and go home’ as it was clearly mission accomplished…

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A Shared Vision of Success

Posted on by Alison
A Shared Vision of Success

Supplier Collaboration Across Retail Delivery And Fulfilment Is A Must For Next-Level Service Jack of all trades, master of none: an age-old saying but one with increasing relevance to today’s competitive and complex delivery arena. Attempting to provide an end-to-end service across the supply chain requires significant investment. Large carriers are able to adopt this position, offering service options and pricing structures based on their size and scale. And yet, with delivery recognised as a critical…

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Is the Cost-to-Deliver too high?

Posted on by Alison
Is the Cost-to-Deliver too high?

With the annual Delivery Conference kicking off this week at Park Plaza, Westminster Bridge, London, this made me think that this is the first post peak reunion of the industry and that we can be sure there will be plenty of analysis of peak and how this all went.  Likewise, as the industry gathers together there will also be a look ahead at the year and what we can expect in 2018. Of course there…

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Will Santa’s helpers get your parcel delivered in time for Christmas?

Posted on by Alison
Will Santa’s helpers get your parcel delivered in time for Christmas?

It is that time of year again. The count-down has already started and retailers are gearing up for another year’s festivities and hopefully bumper sales. However, with this comes the knowledge that how shoppers buy and how goods are delivered continues to change and evolve.  E-commerce is the fastest growing retail market in Europe, according to a report by the Centre for Retail Research, with online sales in Western Europe forecasted to grow by more…

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How much are UK Online shoppers prepared to pay for delivery?

Posted on by Alison
How much are UK Online shoppers prepared to pay for delivery?

New research from Whistl, the leading delivery management company, has found that UK shoppers are not averse to paying for delivery for online purchases; if the fee isn’t too high. The survey of 1000 respondents found that two thirds said that overall they would not expect free delivery when placing orders online. However, when purchases go over £10 consumers begin to expect free delivery options. The survey found that people are willing to pay between…

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The Hermes Guaranteed Christmas Delivery

Posted on by Alison
The Hermes Guaranteed Christmas Delivery

Hermes, the consumer delivery specialist, will provide retailers and their customers with added peace of mind in the lead-up to Christmas by once again offering a unique money back delivery guarantee. For a fifth consecutive year, The Hermes Guaranteed Christmas Delivery Promise will help retailers to avoid disappointing online shoppers by assuring that all purchases will be delivered before Christmas Day. The initiative applies to each individual parcel entering the Hermes network, with a UK…

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Delivering On Customer Demands

Posted on by Alison
Delivering On Customer Demands

Consumers are increasingly expecting more and more from retailers, particularly from the delivery stage of the ecommerce experience. Millennials especially are looking for the ‘right here, right now’ and continue to drive and shape the future of retail.  Our recent research – The Tipping Point: Parcel Delivery – clearly demonstrates this generations’ expectation for commerce without compromise and their inherent need to be able to order all kinds of goods and have these orders available…

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Pass My Parcel Offers Even Faster Returns

Posted on by Alison
Pass My Parcel Offers Even Faster Returns

Pass My Parcel, a rapidly-expanding parcel collection and delivery company, is now offering shoppers one of the fastest returns services with online orders.  Partnering with global returns provider ReBOUND, Pass My Parcel is now directly available for UK shoppers to choose via its online returns platform. By integrating with ReBOUND, customers can now experience greater choice and convenience when they return items and are able to fill in their order details online before dropping the…

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French Connection And The Wine Society Join Pass My Parcel’s Ranks

Posted on by Alison
French Connection And The Wine Society Join Pass My Parcel’s Ranks

Leading parcel collection firm Pass My Parcel has announced it is to provide new delivery services for fashion retailer, French Connection and The Wine Society.  The firm, owned by news and magazine wholesalers Smiths News, adds these two brand names to its existing portfolio of 12 trading clients, which already includes ASOS and Amazon. Pass My Parcel will now provide label-less returns for French Connection and a click-and-collect service for The Wine Society. Commenting on…

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