Delivering On Customer Demands

Delivering On Customer Demands

Consumers are increasingly expecting more and more from retailers, particularly from the delivery stage of the ecommerce experience. Millennials especially are looking for the ‘right here, right now’ and continue to drive and shape the future of retail.  Our recent research – The Tipping Point: Parcel Delivery – clearly demonstrates this generations’ expectation for commerce without compromise and their inherent need to be able to order all kinds of goods and have these orders available…

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Pass My Parcel Offers Even Faster Returns

Pass My Parcel Offers Even Faster Returns

Pass My Parcel, a rapidly-expanding parcel collection and delivery company, is now offering shoppers one of the fastest returns services with online orders.  Partnering with global returns provider ReBOUND, Pass My Parcel is now directly available for UK shoppers to choose via its online returns platform. By integrating with ReBOUND, customers can now experience greater choice and convenience when they return items and are able to fill in their order details online before dropping the…

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French Connection And The Wine Society Join Pass My Parcel’s Ranks

French Connection And The Wine Society Join Pass My Parcel’s Ranks

Leading parcel collection firm Pass My Parcel has announced it is to provide new delivery services for fashion retailer, French Connection and The Wine Society.  The firm, owned by news and magazine wholesalers Smiths News, adds these two brand names to its existing portfolio of 12 trading clients, which already includes ASOS and Amazon. Pass My Parcel will now provide label-less returns for French Connection and a click-and-collect service for The Wine Society. Commenting on…

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Creating a perfect storm in the ‘fast, not free’ delivery era

Creating a perfect storm in the ‘fast, not free’ delivery era

Over the past few years, offering free delivery has attracted online shoppers across the globe. That’s all set to change, however, as retailers are now finding that providing a fast delivery service can prove equally as appealing: fast, not free, is now top of the list for many consumers. This trend was underlined by research from IMRG which found the share of consumers selecting economy services fell from 45.5% in 2015 to 38.9% in 2016….

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Paragon helps drive choice and convenience for Argos shoppers

Paragon helps drive choice and convenience for Argos shoppers

Paragon Software Systems’ order fulfilment software has helped leading digital retailer Argos to plan more than one million Fast Track deliveries during its key Christmas trading period. The ability of the Paragon HDX software to dynamically plan delivery slots, as part of a highly-efficient fulfilment operation, enables Argos to offer customers complete confidence in their chosen timescale whether they are collecting in-store or receiving a home delivery. The feasibility of these windows is based on…

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Meeting the needs of the most demanding generation yet

Meeting the needs of the most demanding generation yet

Millennials, also known as Generation Y, are defined as currently being aged between 20 and 35 and make up about 20% of the UK’s population. Despite being a generation that appears to have built itself a somewhat negative reputation, sometimes being labelled demanding, digital natives, who have increasingly high expectations, this generation now represents a large proportion of our working population. Therefore retailers and carriers would benefit greatly from gaining a laser focused understanding on…

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Retailers Offered Greater Access To Same Day Delivery

Retailers Offered Greater Access To Same Day Delivery

Retailers can now offer consumers more flexibility and choice when it comes to receiving their online purchases, including a same day offering, thanks to a new partnership between Route Genie, the advanced carrier management software and Pass My Parcel, the click and collect parcel shop network. Businesses utilising the Route Genie solution to manage their deliveries can offer customers the option of picking up their parcels at a local Pass My Parcel outlet. Pass My…

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Amazon Prime Air – Drone Delivery – PR stunt or Reality?

Amazon Prime Air – Drone Delivery – PR stunt or Reality?

So, Christmas is just around the corner and the Amazon machine has churned out its’ favourite PR piece for generating a buzz and lots of inbound traffic, “Drone Delivery” – but is it really just a PR stunt this time around, or are we truly on the verge of a new age in delivery? Amazon first announced its intention to deliver using drones in 2013, in America, just before Christmas and the internet exploded ….

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Wincanton uses fleXipod to boost customer service and streamline workflow for home delivery operation

Wincanton uses fleXipod to boost customer service and streamline workflow for home delivery operation

Wincanton has adopted Paragon’s fleXipod proof of delivery and fulfilment solution for its multi-client home delivery operation to help enhance the consumer experience and streamline workflow processes. Wincanton plans on using the system across its delivery operation that is responsible for handling more than 200,000 furniture deliveries a year. Following a successful trial, fleXipod is expected to be rolled out to 90 delivery teams that operate from a network of 6 depots. Using the system…

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Amazon has launched its restaurant food delivery service in London

Amazon has launched its restaurant food delivery service in London

Amazon is taking on Deliveroo, Uber and Just Eat by entering the growing market for delivering restaurant food to busy Londoners. Customers in certain London postcodes can order meals from restaurants using an Amazon app. Amazon promised free delivery within an hour on orders of £15 or more and no mark-ups on restaurants’ standard prices. The Amazon Restaurants service is only available to customers of Amazon’s Prime service, which costs £7.99 a month or £79 a year,…

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