Home Delivery

<p>Home Delivery</p>

75% of consumers stop purchasing from a retailer due to delivery miscommunications

Posted on by Alison
75% of consumers stop purchasing from a retailer due to delivery miscommunications

Research reveals UK delivery customer experience epidemic, with retailers losing customers due to poor post-purchase and delivery tracking communications 71% of consumers had to contact customer services up to three times in the last six months for information about their deliveries New research from delivery experience technology platform Sorted has revealed that 75% of consumers would stop using a retailer if they frequently messed up communication updates regarding their delivery. With customer expectations higher than…

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Royal Mail delivers flowers seven days a week for Bloom & Wild

Posted on by Alison
Royal Mail delivers flowers seven days a week for Bloom & Wild

Bloom & Wild is one of the first retailers to sign up to Royal Mail’s Sunday delivery service, announced earlier in the year. The introduction of a commercial, seven-day parcel delivery capability for major retail customers is one of the ways that Royal Mail is responding to the growth in parcel volumes. Royal Mail has been a delivery partner for Bloom & Wild since the business was founded in 2013. Bloom & Wild, the flower…

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Keeping Shoppers Sweet Will Boost Checkout Conversion Rates

Posted on by Alison
Keeping Shoppers Sweet Will Boost Checkout Conversion Rates

Natasha Jones is European Channel Manager for SmartFreight, a leading supplier of shipping software solutions. If you thought ecommerce held all the aces in the retail pack, think again. You rarely see an abandoned shopping trolley packed to the brim with goods at a checkout in a bricks and mortar supermarket. It’s very different online where it’s common for shoppers to abort their purchases for a variety of reasons, leaving millions of pounds worth of…

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Closing the Gap on the Returns Experience

Posted on by Alison
Closing the Gap on the Returns Experience

Why Getting Parcel Returns Right Has a Direct Impact on Customer Purchase Decisions and Loyalty The eCommerce market is growing, with more shoppers choosing to buy online over shopping in store, especially in the face of the Covid19 pandemic. As online sales rise, so does the rate of online returns. Returns are important for customers, with ¾ of customers citing them as an essential factor in where they choose to purchase. Retailers who have an…

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Why delivery needs to become your next USP

Posted on by Alison
Why delivery needs to become your next USP

If there’s one thing the Amazon Prime model of business has taught us, it’s that convenience matters. People don’t buy from Amazon just for the product mix; often sector specific or local marketplaces can offer more choice and competitive prices. What drives people back is the ability to get hold of a product within days or even hours of purchasing it. Plus, they know exactly when the delivery is coming and can plan their day…

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SME Online Retailers Express Confidence For 2020 And Beyond, Says Royal Mail

Posted on by Alison
SME Online Retailers Express Confidence For 2020 And Beyond, Says Royal Mail

Seven in ten (70 per cent) UK SME online retailers are confident that their sales will increase in 2020, according to a study commissioned by Royal Mail. Among the main reasons for this is that they plan to increase advertising/marketing spend (48 per cent) and make changes to improve the customer experience (36 per cent). 79 per cent of these retailers rate the prospects for business as good or very good over the next five…

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NetDespatch UK Delivery report exposes same-day delivery myth

Posted on by Alison
NetDespatch UK Delivery report exposes same-day delivery myth

Just 3% of consumers want same-day delivery and delivery-to-home remains the preferred option despite self-service alternatives offered by suppliers NetDespatch, the leading SaaS parcel data management platform for postal and parcel carriers, today released the results of its 2019 UK Delivery Report, based on a survey of 2013 UK adults who had received deliveries in the past six months. The survey, carried out by independent research organisation Opinion Matters, examined consumer sentiment around parcel delivery…

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ScS invests in Paragon’s ePOD software for consistent brand experience

Posted on by Jonathan
ScS invests in Paragon’s ePOD software for consistent brand experience

ScS, the home furnishings retailer specialising in sofas, carpets, flooring and furniture, has enhanced its customer experience by adopting Paragon’s fleXipod electronic proof of delivery (ePOD) software. The solution has been implemented to support its two-man home delivery operation, which handles around 1,000 customer appointments each day. By gaining real-time visibility and control of delivery processes, ScS has been able to achieve a more standardised on-site service and faster problem resolution. “The delivery experience can…

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Are Hard-Pressed Department Stores Finally Getting The Hang Of Online?

Posted on by Alison
Are Hard-Pressed Department Stores Finally Getting The Hang Of Online?

Today’s Office of National Statistics (ONS) retail sales figures reveal a mixed picture for April, says the home delivery expert ParcelHero. Overall sales were up 5.2% YOY, but down 0.3% against March. Online sales continued their remorseless climb, up 10.1% YOY. Says ParcelHero’s Head of Consumer Research, David Jinks MILT: ’While the value of Britain’s beleaguered department stores’ sales have fallen by 0.7% in the last three months, there is a chink of light for…

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The Green (Last) Mile – Sustainability In Parcel Delivery

Posted on by Alison
The Green (Last) Mile – Sustainability In Parcel Delivery

Casting my eye over the predictions that the turn of the year brings always offers an interesting insight into which issues are gaining traction in the market. This year, alongside bold assertions for the way that technology – AI and automation in particular – will revolutionise delivery, I picked up signs that a somewhat less futuristic – but certainly future-focused – issue is beginning to have an impact: consumer concern for the environment. From packaging…

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