Home Delivery

It is that time of year again. The count-down has already started and retailers are gearing up for another year’s festivities and hopefully bumper sales. However, with this comes the knowledge that how shoppers buy and how goods are delivered continues to change and evolve.  E-commerce is the fastest growing retail market in Europe, according to a report by the Centre for Retail Research, with online sales in Western Europe forecasted to grow by more…

New research from Whistl, the leading delivery management company, has found that UK shoppers are not averse to paying for delivery for online purchases; if the fee isn’t too high. The survey of 1000 respondents found that two thirds said that overall they would not expect free delivery when placing orders online. However, when purchases go over £10 consumers begin to expect free delivery options. The survey found that people are willing to pay between…

Consumers are increasingly expecting more and more from retailers, particularly from the delivery stage of the ecommerce experience. Millennials especially are looking for the ‘right here, right now’ and continue to drive and shape the future of retail.  Our recent research – The Tipping Point: Parcel Delivery – clearly demonstrates this generations’ expectation for commerce without compromise and their inherent need to be able to order all kinds of goods and have these orders available…

Pass My Parcel, a rapidly-expanding parcel collection and delivery company, is now offering shoppers one of the fastest returns services with online orders.  Partnering with global returns provider ReBOUND, Pass My Parcel is now directly available for UK shoppers to choose via its online returns platform. By integrating with ReBOUND, customers can now experience greater choice and convenience when they return items and are able to fill in their order details online before dropping the…

Leading parcel collection firm Pass My Parcel has announced it is to provide new delivery services for fashion retailer, French Connection and The Wine Society.  The firm, owned by news and magazine wholesalers Smiths News, adds these two brand names to its existing portfolio of 12 trading clients, which already includes ASOS and Amazon. Pass My Parcel will now provide label-less returns for French Connection and a click-and-collect service for The Wine Society. Commenting on…

Over the past few years, offering free delivery has attracted online shoppers across the globe. That’s all set to change, however, as retailers are now finding that providing a fast delivery service can prove equally as appealing: fast, not free, is now top of the list for many consumers. This trend was underlined by research from IMRG which found the share of consumers selecting economy services fell from 45.5% in 2015 to 38.9% in 2016….

Paragon Software Systems’ order fulfilment software has helped leading digital retailer Argos to plan more than one million Fast Track deliveries during its key Christmas trading period. The ability of the Paragon HDX software to dynamically plan delivery slots, as part of a highly-efficient fulfilment operation, enables Argos to offer customers complete confidence in their chosen timescale whether they are collecting in-store or receiving a home delivery. The feasibility of these windows is based on…

Millennials, also known as Generation Y, are defined as currently being aged between 20 and 35 and make up about 20% of the UK’s population. Despite being a generation that appears to have built itself a somewhat negative reputation, sometimes being labelled demanding, digital natives, who have increasingly high expectations, this generation now represents a large proportion of our working population. Therefore retailers and carriers would benefit greatly from gaining a laser focused understanding on…