Home Delivery

If there’s one thing the Amazon Prime model of business has taught us, it’s that convenience matters. People don’t buy from Amazon just for the product mix; often sector specific or local marketplaces can offer more choice and competitive prices. What drives people back is the ability to get hold of a product within days or even hours of purchasing it. Plus, they know exactly when the delivery is coming and can plan their day…

Today’s Office of National Statistics (ONS) retail sales figures reveal a mixed picture for April, says the home delivery expert ParcelHero. Overall sales were up 5.2% YOY, but down 0.3% against March. Online sales continued their remorseless climb, up 10.1% YOY. Says ParcelHero’s Head of Consumer Research, David Jinks MILT: ’While the value of Britain’s beleaguered department stores’ sales have fallen by 0.7% in the last three months, there is a chink of light for…

I read a fascinating article last year which proclaimed that click and collect had fully evolved. It referenced that 76% of online shoppers would be using the facility in 2017 and ‘whilst commercial space travel might still be a pipedream, consumers were most definitely racing to pick up their online orders in person’. One could have been forgiven for thinking it was safe to ‘pack up and go home’ as it was clearly mission accomplished…

Supplier Collaboration Across Retail Delivery And Fulfilment Is A Must For Next-Level Service Jack of all trades, master of none: an age-old saying but one with increasing relevance to today’s competitive and complex delivery arena. Attempting to provide an end-to-end service across the supply chain requires significant investment. Large carriers are able to adopt this position, offering service options and pricing structures based on their size and scale. And yet, with delivery recognised as a critical…