Home Delivery

<p>Home Delivery</p>

Closing the Gap on the Returns Experience

Posted on by Alison
Closing the Gap on the Returns Experience

Why Getting Parcel Returns Right Has a Direct Impact on Customer Purchase Decisions and Loyalty The eCommerce market is growing, with more shoppers choosing to buy online over shopping in store, especially in the face of the Covid19 pandemic. As online sales rise, so does the rate of online returns. Returns are important for customers, with ¾ of customers citing them as an essential factor in where they choose to purchase. Retailers who have an…

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Why delivery needs to become your next USP

Posted on by Alison
Why delivery needs to become your next USP

If there’s one thing the Amazon Prime model of business has taught us, it’s that convenience matters. People don’t buy from Amazon just for the product mix; often sector specific or local marketplaces can offer more choice and competitive prices. What drives people back is the ability to get hold of a product within days or even hours of purchasing it. Plus, they know exactly when the delivery is coming and can plan their day…

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SME Online Retailers Express Confidence For 2020 And Beyond, Says Royal Mail

Posted on by Alison
SME Online Retailers Express Confidence For 2020 And Beyond, Says Royal Mail

Seven in ten (70 per cent) UK SME online retailers are confident that their sales will increase in 2020, according to a study commissioned by Royal Mail. Among the main reasons for this is that they plan to increase advertising/marketing spend (48 per cent) and make changes to improve the customer experience (36 per cent). 79 per cent of these retailers rate the prospects for business as good or very good over the next five…

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NetDespatch UK Delivery report exposes same-day delivery myth

Posted on by Alison
NetDespatch UK Delivery report exposes same-day delivery myth

Just 3% of consumers want same-day delivery and delivery-to-home remains the preferred option despite self-service alternatives offered by suppliers NetDespatch, the leading SaaS parcel data management platform for postal and parcel carriers, today released the results of its 2019 UK Delivery Report, based on a survey of 2013 UK adults who had received deliveries in the past six months. The survey, carried out by independent research organisation Opinion Matters, examined consumer sentiment around parcel delivery…

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ScS invests in Paragon’s ePOD software for consistent brand experience

Posted on by Jonathan
ScS invests in Paragon’s ePOD software for consistent brand experience

ScS, the home furnishings retailer specialising in sofas, carpets, flooring and furniture, has enhanced its customer experience by adopting Paragon’s fleXipod electronic proof of delivery (ePOD) software. The solution has been implemented to support its two-man home delivery operation, which handles around 1,000 customer appointments each day. By gaining real-time visibility and control of delivery processes, ScS has been able to achieve a more standardised on-site service and faster problem resolution. “The delivery experience can…

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Are Hard-Pressed Department Stores Finally Getting The Hang Of Online?

Posted on by Alison
Are Hard-Pressed Department Stores Finally Getting The Hang Of Online?

Today’s Office of National Statistics (ONS) retail sales figures reveal a mixed picture for April, says the home delivery expert ParcelHero. Overall sales were up 5.2% YOY, but down 0.3% against March. Online sales continued their remorseless climb, up 10.1% YOY. Says ParcelHero’s Head of Consumer Research, David Jinks MILT: ’While the value of Britain’s beleaguered department stores’ sales have fallen by 0.7% in the last three months, there is a chink of light for…

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The Green (Last) Mile – Sustainability In Parcel Delivery

Posted on by Alison
The Green (Last) Mile – Sustainability In Parcel Delivery

Casting my eye over the predictions that the turn of the year brings always offers an interesting insight into which issues are gaining traction in the market. This year, alongside bold assertions for the way that technology – AI and automation in particular – will revolutionise delivery, I picked up signs that a somewhat less futuristic – but certainly future-focused – issue is beginning to have an impact: consumer concern for the environment. From packaging…

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Jersey Post boosts delivery performance with SmartTask

Posted on by Jonathan
Jersey Post boosts delivery performance with SmartTask

Jersey Post, the letter and parcel delivery provider, has used mobile workforce and item tracking solution SmartTask POD to boost its service offering for recipients and business partners. The software has underpinned a major change project, which has included the deployment of a range of new innovations that have enhanced final mile delivery and streamlined operational processes. As a result, Jersey Post has improved choice and increased first time delivery success, while handling an additional…

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Click And Collect – The Continual Evolution

Posted on by Alison
Click And Collect – The Continual Evolution

I read a fascinating article last year which proclaimed that click and collect had fully evolved. It referenced that 76% of online shoppers would be using the facility in 2017 and ‘whilst commercial space travel might still be a pipedream, consumers were most definitely racing to pick up their online orders in person’. One could have been forgiven for thinking it was safe to ‘pack up and go home’ as it was clearly mission accomplished…

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A Shared Vision of Success

Posted on by Alison
A Shared Vision of Success

Supplier Collaboration Across Retail Delivery And Fulfilment Is A Must For Next-Level Service Jack of all trades, master of none: an age-old saying but one with increasing relevance to today’s competitive and complex delivery arena. Attempting to provide an end-to-end service across the supply chain requires significant investment. Large carriers are able to adopt this position, offering service options and pricing structures based on their size and scale. And yet, with delivery recognised as a critical…

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