Courier News

London’s disruptive logistics startup, Gophr, today announces the launch of its delivery services in Manchester, Birmingham, Liverpool, Oxford and Bristol. In addition to these cities, Gophr is launching in Leeds, Brighton, Nottingham, and Sheffield by the end of March and asks drivers and fleet owners in these areas to get in touch. “The goal is to provide industry-leading delivery experiences for customers, and optimal working solutions for couriers, all whilst building the most advanced same-day…

Leading two-person home delivery company ArrowXL has launched a dedicated driver hotline designed to further improve its first-time delivery success. It follows a regional trial which saw over 700 potential failed deliveries arrive safely and a 2.4% CSAT customer satisfaction score) improvement (82.9% to 85.3%) during a 3-month period. The ‘My Customer Line’ will give ArrowXL’s drivers additional support in real time when they are faced with the leading causes of non-delivery such as ‘no…

Hermes Play, an industry-leading product which allows senders to record and attach personal videos to their parcels via an app, has now gone live.  The augmented reality technology aims to bring people together and has been launched in the run-up to Valentine’s Day so that customers could send personalised videos to loved ones. Over 100 video messages have been sent within the first few days, including messages from small businesses, Happy Birthday and Valentine’s declarations….

Pall-Ex has celebrated the achievements of its network members at its own prestigious awards ceremony as it gears up for a successful 2020. The logistics giant presented accolades to the SMEs and key players who have made an outstanding contribution to its pallet network over the last 12 months. The trophies were handed out at a glittering awards ceremony hosted by Vernon Kay at the East Midlands Conference Centre. Pall-Ex became the only pallet network…

Hermes UK, the leading consumer delivery company, has been chosen by Volkswagen as its first partner to trial a UK-first in-car delivery service. The Hermes in-car delivery service is being trialled in Milton Keynes and is designed to boost first time delivery rates and provide further convenience for consumers. Once trials have been conducted and feedback collated, it is envisaged that the service will be rolled out gradually across the UK. The service would allow…

Hermes, the consumer delivery specialist, is to build a state-of-the-art automated parcel distribution hub located in Barnsley, near Sheffield. Due for completion in 2022, the £60 million development will be the largest of its kind in Europe and will create around 1,300 new jobs in the area. Up to 800 people will work on site during shifts.   The 363,000sq ft facility, named Colossus, will initially process 1.3 million parcels daily; boosting the company’s overall capacity…

Consumer delivery specialist Hermes has announced a seven-figure brand refresh project at over 200 of its ParcelShops throughout the UK to increase its high street presence and attract more customers wanting a convenient way to post parcels and return unwanted items. These include 200 ambassador and branded stores which include a full front fascia, full window decals and projecting wall sign, reminding customers of the company’s many parcel options at their local shop. Kath Gill,…