Browsing Is Important Part Of Multi-Channel Shopper Journey

Browsing Is Important Part Of Multi-Channel Shopper Journey

Retailers are increasingly recognising that browsing online and in-store is an important part of the shopping experience as they cast aside conversion rates to focus more on boosting dwell times and improving engagement. By Glynn Davis Speaking at a packed Retail Bulletin Omni-channel Summit 2015 in London last week, Aaron Chatterley, founder of Feelunique, says: “Our conversion rate is only five per cent so only one in 20 people through the [online] door purchases. They are digitally browsing…

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DPD UK Wins Service Awards

DPD UK Wins Service Awards

The UK’s favourite parcel delivery company DPD has won its first industry awards of the year, topping two categories at the prestigious MetaPack Delivery Excellence Awards. The awards recognised the firm’s outstanding track record in innovation and customer services. MetaPack is the UK’s leading delivery management company and the awards aim to celebrate outstanding performance in the eCommerce industry. There was great news for DPD’s fast-growing international business as it scooped the Best Cross Border…

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Bybox Closes Consumer Parcel Locker Business Mybybox

Bybox Closes Consumer Parcel Locker Business Mybybox

UK parcel locker delivery company ByBox has decided to close down its business-to-consumer operation, myByBox. The business, in which consumers could have e-commerce purchases delivered to local parcel locker terminals for 24-hour collection, had operated for seven years. Coventry-based ByBox said this week that any consumers who still have parcels to pick up will have until Friday 13th February to collect items. Customers with credit remaining on their account at this deadline will be refunded,…

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UK Drivers Save £66m With LPG Autogas

UK Drivers Save £66m With LPG Autogas

Savvy drivers in the UK saved an estimated £66 million on their fuel bills in 2014 by driving on autogas LPG according to latest estimates from leading LPG supplier Autogas Ltd. Despite petrol prices falling in recent weeks and the tantalising prospect of unleaded reaching £1 per litre for the first time since autumn 2008, 150,000 shrewd drivers in the UK are making far greater savings by driving on the fuel which cuts bills by…

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Social Media Is An Emerging Influence On Carrier Usage

Social Media Is An Emerging Influence On Carrier Usage

Triangle Management Services, the specialist services provider to the global mail and express industry, has just released the 2014 edition of the ‘UK Domestic B2C Express Parcels Distribution Survey’, and finds that negative social media comments about the parcels carriers they use is emerging as an argument for shippers to change carriers. In 2014 Triangle conducted some 495 in-depth telephone interviews with B2C shippers, and collected a total of 646 benchmark service ratings for the…

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Autogas Rebrand Delivers A Breath Of Fresh Air

Autogas Rebrand Delivers A Breath Of Fresh Air

Drivers looking for a cheaper and cleaner alternative to petrol and diesel are to be tempted back to another established fuel source following a major rebranding exercise by leading LPG supplier Autogas Limited. The new brand identity is to be rolled out across the company’s 215 refuelling sites across the UK which are used by more than 150,000 drivers whose vehicles are powered by the permanently low-priced fuel. In addition, the company has also launched…

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Carrier Churn Increasing In The Latest B2B Survey

Carrier Churn Increasing In The Latest B2B Survey

Triangle Management Services, the specialist services provider to the global mail and express industry, has just released the 2014 edition of the ‘UK Domestic B2B Express Parcels Distribution Survey’, and finds the level of carrier switching up on 2013 and the continued sign of flattening tariffs. In 2014 some 475 in-depth interviews with shippers were conducted, and a total of 599 benchmark service ratings collected for the two main carriers used for business deliveries by…

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Commute Times Increase As The UK’s Transport System Gets More Crowded

Commute Times Increase As The UK’s Transport System Gets More Crowded

The amount of time that commuters spend travelling to and from work has increased substantially over the past five years, according to a TUC analysis of official figures published today. The figures – published to mark the end of Commute Smart Week organised by Work Wise UK – show that on average workers are spending almost an extra 11 hours a year commuting. The South East has seen the most dramatic annual increase – with…

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LPG Logistics Saves Courier £20,000 

LPG Logistics Saves Courier £20,000 

The grip of recession rarely provides any small business with an opportunity to pass on lower costs to customers and stay afloat at the same time, but logistics entrepreneur and self-styled ‘man with a van’ Andy McGarvey is one of the few to manage it – primarily thanks to the financial savings his courier business has made running his Ford Transit on cheaper LPG autogas. Andy’s van was supplied with a factory-fitted LPG system when…

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One-2-One with Emily Scott

One-2-One with Emily Scott

When did you join the company and what does your role involve? I joined the company when the project started – about a year ago. I was able to be part of the genesis of GetVan.co.uk – concept building, deciding on the best design, how the site will actually work, its marketing strategy and etc. What were you doing before you joined? I was a freelance consultant for companies requiring help with their online presence…

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