Teleopti WFM Keeps Passengers on the Move

Teleopti WFM Keeps Passengers on the Move

Teleopti announced today that National Express, the largest operator of coach services in the UK, is using its workforce management (WFM) solution to create schedules for over 160 frontline employees, working complex shift patterns in its customer service centre. The National Express contact centre supports ticket sales and assistance to customers of its bus and coach services every day of the year. The customer service teams also manage online queries. The customer service centre handles…

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National Express Uses Teleopti WFM to Keep Passengers on the Move

National Express Uses Teleopti WFM to Keep Passengers on the Move

Teleopti announced today that National Express, the largest operator of coach services in the UK, is using its workforce management (WFM) solution to create schedules for over 160 frontline employees, working complex shift patterns in its customer service centre. The National Express contact centre supports ticket sales and assistance to customers of its bus and coach services every day of the year. The customer service teams also manage online queries. The customer service centre handles…

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Royal Mail Launches Delivery Time Notifications the Day Before

Royal Mail Launches Delivery Time Notifications the Day Before

Royal Mail has launched new earlier customer notifications, advising recipients the day before of their delivery day and estimated delivery time. Recipients will also get shorter estimated delivery windows, starting at two hours. A third (33 per cent) of online shoppers want to receive information about their parcel the day before delivery, according to Royal Mail’s Delivery Matters research. Last year, Royal Mail introduced a four hour estimated delivery window for Royal Mail Tracked services*,…

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Industry expert joins imio Software Solutions board

Industry expert joins imio Software Solutions board

Industry expert Professor Phil Greening has joined the Board of Directors at imio Software Solutions, a UK-based software business specialising in warehousing and fulfilment. Commenting on the warehousing and logistics landscape, Professor Greening said: “Retailers have spent lots of time, energy and training on improving their services, building customer loyalty and improving delivery times to stay competitive in the marketplace. However, for many their skillsets don’t include data, analytics, AI or data management. “Retailers are…

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Brexit is no Y2K because we STILL don’t know what we’re facing

Brexit is no Y2K because we STILL don’t know what we’re facing

An eleventh-hour debate for leading supply chain professionals reveals continued uncertainty is more damaging for business than a no-deal Brexit. A ‘one minute till midnight’ Brexit debate, held as part of the influential annual Richmond Supply Chain Forum, has delivered a damning indictment of Government prevarication. Delegates revealed very few of the companies represented have been able to invest significantly in Brexit measures because no one knows what form it will take; and that at least…

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£2m Last Mile Delivery Ecargo Bike Grant Fund Available

£2m Last Mile Delivery Ecargo Bike Grant Fund Available

From today, the Energy Saving Trust is encouraging applications for a new £2million fund set up by the Department of Transport to help companies invest in electric cargo bikes to fulfil last mile deliveries. The eCargo Bike Grant Fund is now live and available to limited companies, sole traders, partnerships, charities and not-for-profit organisations operating across England. It comes as there is increasing interest in electric bikes to facilitate short-distance deliveries, with supermarkets among those…

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Young Entrepreneurs from Morley Scoop National Prize

Young Entrepreneurs from Morley Scoop National Prize

Budding entrepreneurs from Morley proved they have what it takes to become the next Richard Branson, Hilary Devey or Lord Alan Sugar after scooping a national award from The Prince’s Trust. The talented team received the “Creativity Award, National Winner 2018-19” after raising £68,000 during the charity’s Million Makers challenge. The Morley Moguls, who work together at parcel delivery company Hermes, fought off competition from 38 other teams from across the UK after earning praise…

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The Delivery Group acquires ONEPOST

The Delivery Group acquires ONEPOST

The Delivery Group announced today that they have acquired one hundred per cent of the share capital of ONEPOST (Postal Choices Ltd), for an undisclosed sum, bringing together two market leaders in the mail and ecommerce sectors. The enlarged group will have a combined annual turnover of £250m, employ 500 staff across seven locations, and manage almost a billion items of mail and packages both in the UK and Internationally. Commenting on the transaction, The…

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Booking a courier? No printer required, says ParcelCompare

Booking a courier? No printer required, says ParcelCompare

It’s a common misconception that a printer is essential when booking a courier pick-up. But ParcelCompare reveals there are a number of non-printer services now available. Courier pick-ups are an increasingly popular alternative to the long queue at the Post Office for anyone needing to send a parcel. For items above letter size, courier services may well be cheaper than the local Post Office – and will certainly be handier as they come to the…

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Hermes Announces Digital Futures+

Hermes Announces Digital Futures+

Hermes UK, the leading consumer delivery company, has announced the next phase of its Digital Futures Strategy. Utilising smart technology, clever use of data, bold innovation and unrivalled industry insight, Digital Futures+ will deliver a range of industry leading services that promote increased personalisation, greater assurance and a ‘best in class’ returns process. Designed to enable the consumer to take greater control of how they send, receive and return parcels, it is supported by a…

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